At Ontio LTD (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website, ontio.co.uk (the “Site”).
1. Information We Collect
We may collect and process the following types of personal data about you:
- Personal Identification Information: Name, email address, phone number, billing address, shipping address, and payment details.
- Account Information: Information related to your account, such as your username, password, and preferences.
- Usage Data: Information about how you use our Site, including your IP address, browser type, pages visited, and time spent on pages.
- Communication Data: Correspondence you send to us, including emails, chat messages, and other communications.
- Marketing Data: Information about your preferences in receiving marketing communications from us and your communication preferences.
2. How We Use Your Information
We use your personal information for various purposes, including:
- To Provide Our Services: Process your orders, manage your account, and provide customer support.
- To Improve Our Services: Analyze usage patterns to enhance our website and offerings.
- To Communicate with You: Send you updates, promotional materials, and other information related to your account or our services.
- For Marketing Purposes: Deliver advertisements and promotional content that may interest you.
- To Comply with Legal Obligations: Fulfill our legal obligations and respond to legal requests.
3. Legal Basis for Processing Your Information
We process your personal data based on the following legal grounds:
- Consent: Where you have given consent for us to process your personal data for specific purposes.
- Contractual Necessity: Processing is necessary for the performance of a contract with you.
- Legal Obligations: Processing is necessary for compliance with legal obligations.
- Legitimate Interests: Processing is necessary for our legitimate interests, provided they do not override your fundamental rights and interests.
4. Do We Share Your Data?
- With Third Parties: We may share your personal data with third-party service providers who assist us in providing our services, including:
- Payment processors
- Shipping and logistics providers
- Marketing agencies
- IT service providers
We will ensure that any third parties with whom we share your data adhere to strict data protection standards.
- For Statistical Analysis: We may compile anonymized statistics about the use of our Site and may share these statistics with third parties such as investors, affiliates, partners, and advertisers.
- Legal Requirements: We may be required to share your personal information in certain circumstances, such as to comply with legal obligations, respond to legal requests, or protect our rights and those of others.
5. Business Transfers
In the event that we sell, merge, or transfer control of all or part of our business, your personal data may be transferred as part of that transaction. You will be notified via email and/or a prominent notice on our Site of any change in ownership or use of your personal data.
6. Your Rights Regarding Your Data
You have the following rights concerning your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of any inaccurate or incomplete personal data.
- Right to Deletion: Request deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
- Right to Restrict Processing: Request the restriction of processing of your personal data under certain circumstances.
- Right to Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: Object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
To exercise any of these rights, please contact us using the details provided below.
7. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
8. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, loss, destruction, or alteration. This includes using encryption, firewalls, and secure server facilities.
9. Cookies
Our Site uses cookies to enhance your browsing experience. Cookies are small data files that are placed on your device when you visit our Site. They help us recognize you and remember your preferences. You can manage your cookie preferences through your browser settings.
For detailed information about the cookies we use and their purposes, please refer to our Cookie Policy.
10. Privacy Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting a notice on our Site or sending you an email. Please review this policy periodically for the latest information on our privacy practices.
11. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.
12. Monitoring and Recording of Communications
Communications made over the internet, including calls, emails, and text messages, may be monitored or recorded in accordance with UK law, including for quality control and training purposes, to prevent unauthorized use of our services, and to ensure effective systems operation.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Ontio LTD
Email: info@ontio.co.uk
Address: [Your Address Here]
14. Changes to Our Privacy Policy
We may amend this Privacy Policy as necessary or required by law. Any changes will be posted on this page, and we will notify you via email with a link to the updated Privacy Policy. Your continued use of our Site following any changes signifies your acceptance of the revised policy.