At Ontio LTD, we strive to provide you with the best products and a seamless shopping experience. If you’re not completely satisfied with your purchase, we’re here to help.
1. Return Period
You have 30 days from the date of delivery to initiate a return.
2. Eligibility for Returns
To be eligible for a return, the item must be in its original condition, unused, and in the original packaging with all tags and labels attached. Please ensure the item is not damaged, altered, or washed.
3. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Items marked as final sale
4. Return Process
To initiate a return, please contact us at returns@ontio.co.uk with your order number and reason for the return. We will provide you with a return shipping label and further instructions.
5. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
6. Exchanges
If you received a defective or damaged item, please contact us immediately at returns@ontio.co.uk. We will arrange for an exchange or replacement as necessary.
7. Shipping Costs
Shipping costs for returns are the responsibility of the customer, unless the item is defective or the wrong item was sent.
8. Contact Us
If you have any questions or need assistance with your return, please contact us at returns@ontio.co.uk or call us at [your phone number]. Thank you for shopping with Ontio LTD!